Pre-launch return framework

The final return, cancellation and refund conditions depend on the product type, destination, fulfillment method and payment provider. Those rules will be finalized before live checkout is enabled.

Order issues

Customers should retain the order number, packaging and supporting photographs when reporting an incorrect, damaged or missing shipment. The store will publish a verified support channel before launch.

Product eligibility

Any eligibility restrictions, notice periods and required condition of returned items will be displayed in the final policy. No unpublished return promise should be inferred from this draft framework.